All Systems Operational
Uptime over the past 90 days. View historical uptime.
Cloud Applications Operational
90 days ago
100.0 % uptime
Today
LogicMonitor Monitoring Operational
90 days ago
100.0 % uptime
Today
Solarwinds Monitoring Operational
90 days ago
100.0 % uptime
Today
Proofpoint E-Mail Security Operational
90 days ago
100.0 % uptime
Today
Mailstore Mail Archiving Operational
90 days ago
100.0 % uptime
Today
FileCloud File Sharing Operational
90 days ago
100.0 % uptime
Today
Horizon DaaS Operational
90 days ago
100.0 % uptime
Today
PIT01 (Pittsburgh, PA) Operational
90 days ago
99.99 % uptime
Today
Virtual Infrastructure Operational
90 days ago
100.0 % uptime
Today
Network Infrastructure Operational
90 days ago
99.99 % uptime
Today
Storage Infrastructure Operational
90 days ago
100.0 % uptime
Today
Internet Connectivity Operational
90 days ago
100.0 % uptime
Today
IdealConnect Connectivity Operational
90 days ago
100.0 % uptime
Today
IdealVoice SIP Connectivity Operational
90 days ago
100.0 % uptime
Today
Firewall Infrastructure Operational
90 days ago
99.99 % uptime
Today
Backup and DR Infrastructure Operational
90 days ago
100.0 % uptime
Today
STL01 (St. Louis, MO) Operational
90 days ago
100.0 % uptime
Today
Virtual Infrastructure Operational
90 days ago
100.0 % uptime
Today
Network Infrastructure Operational
90 days ago
100.0 % uptime
Today
Storage Infrastructure Operational
90 days ago
100.0 % uptime
Today
Internet Connectivity Operational
90 days ago
100.0 % uptime
Today
IdealConnect Connectivity Operational
90 days ago
100.0 % uptime
Today
Firewall Infrastructure Operational
90 days ago
100.0 % uptime
Today
Backup and DR Infrastructure Operational
90 days ago
100.0 % uptime
Today
PHL01 (Philadelphia, PA) Operational
90 days ago
100.0 % uptime
Today
Virtual Infrastructure Operational
90 days ago
100.0 % uptime
Today
Network Infrastructure Operational
90 days ago
100.0 % uptime
Today
Storage Infrastructure Operational
90 days ago
100.0 % uptime
Today
Internet Connectivity Operational
90 days ago
100.0 % uptime
Today
IdealConnect Connectivity Operational
90 days ago
100.0 % uptime
Today
Firewall Infrastructure Operational
90 days ago
100.0 % uptime
Today
Backup and DR Infrastructure Operational
90 days ago
100.0 % uptime
Today
PHX01 (Phoenix, AZ) Operational
90 days ago
100.0 % uptime
Today
Virtual Infrastructure Operational
90 days ago
100.0 % uptime
Today
Network Infrastructure Operational
90 days ago
100.0 % uptime
Today
Storage Infrastructure Operational
90 days ago
100.0 % uptime
Today
Internet Connectivity Operational
90 days ago
100.0 % uptime
Today
IdealConnect Connectivity Operational
90 days ago
100.0 % uptime
Today
Firewall Infrastructure Operational
90 days ago
100.0 % uptime
Today
TPA01 (Tampa, FL) Operational
90 days ago
100.0 % uptime
Today
Virtual Infrastructure Operational
90 days ago
100.0 % uptime
Today
Network Infrastructure Operational
90 days ago
100.0 % uptime
Today
Storage Infrastructure Operational
90 days ago
100.0 % uptime
Today
Internet Connectivity Operational
90 days ago
100.0 % uptime
Today
IdealConnect Connectivity Operational
90 days ago
100.0 % uptime
Today
Firewall Infrastructure Operational
90 days ago
100.0 % uptime
Today
BNA01 (Nashville, TN) Operational
90 days ago
100.0 % uptime
Today
Virtual Infrastructure Operational
90 days ago
100.0 % uptime
Today
Network Infrastructure Operational
90 days ago
100.0 % uptime
Today
Storage Infrastructure Operational
90 days ago
100.0 % uptime
Today
Internet Connectivity Operational
90 days ago
100.0 % uptime
Today
IdealConnect Connectivity Operational
90 days ago
100.0 % uptime
Today
External Cloud Applications - Duo Operational
90 days ago
99.99 % uptime
Today
Duo Core Authentication Service Operational
90 days ago
100.0 % uptime
Today
Duo SSO Operational
90 days ago
100.0 % uptime
Today
Duo Push Delivery Operational
90 days ago
100.0 % uptime
Today
Duo SMS Message Delivery Operational
90 days ago
100.0 % uptime
Today
Duo Phone Call Delivery Operational
90 days ago
99.98 % uptime
Today
Duo Admin Panel Operational
90 days ago
100.0 % uptime
Today
Duo Phone Support Operational
90 days ago
100.0 % uptime
Today
Duo Email Support Operational
90 days ago
100.0 % uptime
Today
Duo Cloud PKI Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
May 9, 2024

No incidents reported today.

May 8, 2024
STL01 - Storage Controller Failure
Resolved - The replacement hardware has been operating as expected. An RCA will be available as we wrap up analysis with the vendor.
May 8, 15:05 EDT
Update - The failed controller hardware has been replaced and is operating as expected at this time. We are continuing to review and closely monitor with the storage vendor.
May 7, 19:16 EDT
Update - The vendor has confirmed that the hardware has failed. New hardware has been dispatched and will be installed upon arrival at our datacenter. Another update will be provided at that time.
May 7, 14:17 EDT
Identified - One of our Nimble storage arrays servicing our STL01 datacenter has had an unplanned controller outage. Clients with direct attached hardware may have experienced path outages upon failure which should have recovered quickly on hosts with Nimble Connection Manger installed. Clients fully within the IdealCloud environment should not have experienced a notable degradation. Currently, there is no redundancy in storage controllers while we continue to resolve this hardware failure with our storage vendor and will provide additional updates as appropriate.
May 7, 14:05 EDT
May 7, 2024
May 6, 2024

No incidents reported.

May 5, 2024

No incidents reported.

May 4, 2024

No incidents reported.

May 3, 2024

No incidents reported.

May 2, 2024
IdealCloud Carrier DIA Maintenance
Completed - The scheduled maintenance has been completed.
May 2, 22:20 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 2, 22:00 EDT
Scheduled - Time correction: We will be failing back to our primary Internet provider after successful maintenance last evening. Clients may see increased latency and some packet loss during the failover.
May 2, 20:22 EDT
IdealCloud Carrier DIA Maintenance
Completed - The scheduled maintenance has been completed.
May 2, 20:15 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 2, 20:00 EDT
Scheduled - We will be failing back to our primary Internet provider after successful maintenance last evening. Clients may see increased latency and some packet loss during the failover.
May 2, 08:49 EDT
IdealCloud Expedited Cohesity Maintenance
Completed - The scheduled maintenance has been completed.
May 2, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 18:00 EDT
Scheduled - Our Cohesity clusters will be patched to address a critical replication issue. Backup, replication, and file services are not expected to be impacted, however there may be some additional latency as nodes fail over.
May 1, 15:50 EDT
May 1, 2024
IdealCloud Carrier DIA Maintenance
Completed - Fail-over was completed. A maintenance will be scheduled to fail-back to our primary provider once their maintenance is complete.
May 1, 22:03 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 22:00 EDT
Scheduled - Our primary internet service provider will be performing maintenance that will impact our service. We will be failing over to our backup provider a few hours before the maintenance to ensure no impact to traffic during maintenance. Clients may see increased latency during the failover. Failing back will be completed once the maintenance is completed.
Apr 30, 16:53 EDT
Apr 30, 2024

No incidents reported.

Apr 29, 2024

No incidents reported.

Apr 28, 2024

No incidents reported.

Apr 27, 2024

No incidents reported.

Apr 26, 2024

No incidents reported.

Apr 25, 2024

No incidents reported.

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